Faq

[Frequently asked questions after ordering]
I don't receive a confirmation email after I place my order.
If you do not receive an acceptance confirmation email, it will be displayed after completing the order procedure on the order form. We will match the contents of the order confirmation page, so please contact user support ahead of that.
I registered with my mobile phone email address, but my confirmation email will be interrupted.
In the case of an order from a mobile phone, you may not be able to receive all the contents due to the influence of the character limit. In that case, please contact User Support. We will contact you with your order details. Please be sure to specify your name, reception number, and order product name when you contact us.
I received multiple confirmation emails even though I only ordered one.
If you receive more than one confirmation email even though you have only one order There is a possibility that we have received a duplicate order. If you need to place an unnecessary order, please contact user support. We will process the cancellation. In the case of an order from a mobile phone, you may not be able to receive all the contents due to the influence of the character limit. In that case, please contact User Support. We will contact you with your order details. Please be sure to specify your name, reception number, and order product name when you contact us.
There was a mistake in the contents of the confirmation email. How do I change it?
Please contact User Support with the name of the product, reception number, name and e-mail address you ordered.
What should I do if I want to add/change the number of orders after I place an order?
Please contact user support.
I ordered but I still want to cancel.
In principle, we cannot accept cancellation due to customer's convenience. When ordering, carefully check the order details and precautions. Please complete the procedure.
I want you to ship the items that you ordered separately.
We are very sorry, but we are unable to order the items that we ordered individually. Thank you for your understanding.
How long can I cancel my order?
In the case of made-to-order products, 5 days from the order deadline (including Saturdays, Sundays, and holidays) In the case of limited quantity, the order dateNextWe will accept your request to If you wish to cancel your order, please contact User Support after specifying the name, product name, reception number, name, address, telephone number, e-mail address, and the quantity you want to cancel. The cancellation process will be terminated when the cancellation confirmation email arrives at the customer after the procedure is completed. Cancellations after the deadline cannot be accepted at all.
[Questions about limited quantity products]
I'd like to cancel or change the quantity, but I can't find the cancellation form.
We do not have a cancellation form for limited quantity products. If you wish to change or cancel the quantity, please contact User Support with your name, address, telephone number, and e-mail address at the time of your order.